The nursery brand has been awarded the Customer Service Excellence (CSE) accreditation in accordance with the requirements of the Cabinet Office.
Following a recent assessment with The Assessment Services Ltd, iCandy has been acknowledged for its ongoing commitment to the principles of the Customer Service Excellence Standard, and will also be added to the Customer Service Excellence Holders Directory.
Assessment Services reported: “Customers consistently and vehemently confirmed that a key strength of iCandy is the positive, transparent, and honest culture of communications. One customer commented, ‘the customer service staff give the same quality of response as the MD’, whilst another said, ‘I would definitely recommend them on the basis of the friendliness and care that this family business shows’.”
MD of iCandy, Martin Boyle, added: “We are delighted with this achievement and will carry on striving to provide the most professional and exceptional customer service.”
iCandy will continue to celebrate the importance of outstanding customer service to both its current and future customers, including putting the customer at the heart of what it does.
